Shipping / Returns


Please be sure your delivery address is secure.

Artbo is not responsible for packages once they are delivered to the customer’s requested address.

Artbo typically processes online orders within 2 - 5 business days, given all items are in stock. 

Orders are shipped via USPS.

Made to order lead times are estimates, and may vary due to material shortages and unexpected manufacturing delays.



If your order is damaged, please keep all original packaging materials and notify us at right away. 

Any damage to a received shipment must be reported immediately upon receipt.

No damage claims will be accepted after 3 days past delivery.



We hope you love your purchase from Artbo, however, if you would like to return an item for store credit, please email us at and include your order number and a list of the item(s) with the reason. Please do not mail any returns without first contacting us.

Items purchased from Artbo may be returned for store credit only, unless otherwise noted. Made to order / Pre-Order items are not able to be returned for store credit, and are final sale. 

Items may be returned within 7 days of receipt, provided they are in their original condition.

All discounted items are final sale and may not be returned for any reason.

Please note: shipping charges are non-refundable unless product is determined to be defective or damaged. We highly recommend shipping your return with full insurance as well as tracking information. 

Return shipping costs are the responsibility of the customer. Artbo does not supply return shipping labels or cover return costs.

Artbo is not responsible in the event that a customer return is lost or damaged in transit.



To receive a shipping quote, please email with the following information:

-a list of the items you’d liked to purchase

-your exact shipping address

-your telephone number 

You will then receive a shipping quote and an invoice that can be paid online. Once payment is received, you will receive an order confirmation email. We will promptly ship your order and send a second email containing all pertinent tracking information.

Please be aware that all international orders are shipped via DHL Express Worldwide and typically spend 6 - 12 business days in transit.

All international orders are final sale. Returns are not accepted on international orders.

Artbo is not responsible for import fees, taxes, VATs or any other customs fees should your package be processed by customs. Such fees can range from 20% to 40% of the order total.

Be aware that if customs processes your shipment, you may experience delays. If packages are refused due to unexpected customs charges, you will be charged for both outgoing and incoming shipping costs, as well as the customs refusal fees. Unfortunately, we have no control over these charges or delays and cannot predict what they might be. We suggest that you contact your local customs office for additional information.